"This technology is long overdue, and in a world where seconds, not minutes can mean the difference between success and failure, AnswerWorks is a product whose time has come. One of the biggest surprises occurred when AnswerWorks didn't find an answer to a question. It turns out that I hadn't addressed the subject in the text of my help file. What a wonderful surprise to find that AnswerWorks can serve as a valuable auditing tool as well in the way it was intended."