"AnswerWorks is more than just a warm and fuzzy interface to a hard-coded, keyword index. Right out of the box, AnswerWorks found appropriate topics in our help system even when the queries didn't use terms from our keyword index or even terms from the actual text of the topics! And with the ability to easily add custom synonym lists, we were able to improve AnswerWorks' capacity to deal with the highly technical terminology associated with statistical analysis software."
Rick Oliver, Senior Writer, SPSS, Inc